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CBG
BIOTECH SERVICE & WARRANTIES Extended Service Agreement (for North American customers only) The CBG Biotech Extended Service Agreement states that after the original warranty expires, if a problem occurs that cannot be corrected over the telephone, a replacement solvent recycler will be shipped within two business days (Premium Plan), five business days (Standard Plan), or a service person dispatched, regardless of the service needed.
All leases automatically carry a full warranty policy through the term of the lease that is identical to the CBG Biotech Extended Service Agreement. Repairs Without Extended Service Agreement (for North American customers only) If a customer does not purchase a service agreement and repairs are necessary, the following fees will be assessed.
An extended service agreement may be purchased anytime after the original warranty expires. However, should your solvent recycler require service (other than service provided by telephone), that service will be performed at your own expense. If you have no warranty coverage for more than a 30-day period, the first repair needed after the extended warranty is purchased will have a $500 deductible associated with it. If an unauthorized person services this equipment at anytime, CBG Biotech cannot be responsible. Service and Repairs for Customers Outside of North America Customers outside of North America can rely on the expertise and customer service of CBG Biotech's select network of distributors to readily solve issues as they may arise. Customer Commitment CBG Biotech is committed to its customers and their solvent recycling program. If a repair can be safely performed on site by facility personnel, with the guidance of our technical department, then CBG Biotech will offer this alternative. Preventative Maintenance The CBG Biotech Solvent Recycler has no moving parts that require periodic attention, no motors that require brush changes or lubrication, and no disassembly for cleaning purposes. The unit is self-cleaning during operation and automatically drains all waste materials from the system. Operational history has shown that no periodic or preventative maintenance is required when the solvent recycler is operated according to the instructions provided in the user’s manual. Service Manual and Equipment Maintenance The CBG Biotech equipment utilizes the latest electrical and computer components available in order to manufacture a recycler capable of distilling flammable, volatile solvents. In order to ensure that serviced equipment operates in the most efficient and safe manner possible, we discourage untrained personnel from attempting to service our units. CBG Biotech follows all Underwriter Laboratories specifications in regards to manufacturing, refurbishing and servicing of our recyclers. If an unauthorized person services this equipment at anytime, CBG Biotech cannot be responsible. CBG Biotech has developed a comprehensive Total Replacement Policy to ensure that our customers needs are being met. | |||||||
CONTACT US BY PHONE & FAX:
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BY MAIL: CBG Biotech 2211 Lake Club Drive Columbus, OH 43232 USA |
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