FIELD SERVICE TECHNICIAN

CONTRIBUTE TO SUSTAINABILITY IN THE MEDICAL FIELDS

CORE DUTIES

Work cooperatively with CBG’s Technical Services team to meet customer expectations and goals
Promote a positive work environment through open communication and collaboration
Perform installation, maintenance and/or repair of CBG recycling units at customer site
Accurately document service data, photos and action tickets into CBG’s Tech Service database
Build positive relationships with customers
Identify training opportunities to pursue with CBG’s Technical Services and Production associates
Identify and relay new product opportunities to CBG Product Development team.
Provide technical assistance to customers during regularly scheduled office weeks.
Following blueprints, schematics and direction from supervision, assemble, wire, repair and manufacture
CBG recycling units with consistent speed, accuracy and quality to specification during regularly scheduled in-plant weeks.
Deliver excellent customer service at all times and through every stage of the customer journey.

JOB REQUIREMENTS

Proficiency with electrical circuitry and wiring
General knowledge of electronics and programming
General knowledge of plumbing
Competency with hand tools and meters
Mechanical aptitude and troubleshooting skills
Strong customer services skills
Solid computer skills using Microsoft and CRM software
3+ years experience in a field service technician role (preferred)
Travel 50-75% domestic
Valid Ohio driver's license and clean driving record

COMPANY OVERVIEW

CBG Biotech manufacturers solvent recycling equipment at our Solon, Ohio facility. Since 1995, we’ve partnered with laboratories, universities and industrial sites to help our customers save money, become eco-friendly, sustainable and increase efficiency. We are adding exciting products to our portfolio and are hiring new employees to facilitate our growth. Visit www.cbgbiotech.com to learn more about our company!

CBG is looking for a results-driven Field Service Technician to install, service and repair CBG’s recyclers at North America customer locations. You’ll aid our mission by driving a positive service experience during each customer service call.

We offer Competitive Wages, Paid Time Off, Medical, Vision, Dental, Life Insurance, Summer Hours and 401K match.

All candidates must pass drug and background screening.

Candidates interested in an open position should send their resume to hr@cbgbiotech.com with the position title in the subject line.