FIELD SERVICE TECHNICIAN
Position Summary
CBG is looking for a results-driven Field Service Technician to install, service and repair CBG’s recyclers at North America customer locations. You’ll aid our mission by driving a positive service experience during each customer service call.
Responsibilities
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Work cooperatively with CBG’s Technical Services team to meet customer expectations and goals
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Promote positive work environment through open communication and collaboration
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Perform installation, maintenance and/or repair of CBG recycling units at customer site
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Accurately document service data, photos and action tickets into CBG’s ERP system
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Build positive relationships with customers
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Identify training opportunities to pursue with CBG’s Technical Services and Production associates
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Identify and relay new product opportunities to CBG Product Development team.
- Provide support to CBG's Technical Services Department during regularly scheduled in-plant time, including but not limited to customer support, repair/preventative maintenance on in-house units, technical writing, etc.
- As required to meet customer demand, support Production Department with equipment builds, testing, etc. during regularly scheduled in-plant time.
- Deliver excellent customer service at all times and through every stage of the customer journey.
Requirements
- Proficiency with electrical circuitry and wiring
- General knowledge of electronics and programming
- General knowledge of plumbing
- Competency with hand tools and meters
- Mechanical aptitude and troubleshooting skills
- Ability to interpret technical schematics, diagrams and manuals accurately for diagnostic/troubleshooting purposes
- Strong customer services skills
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Solid computer skills using Microsoft and ERP software
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2+ years experience in a field service technician role (preferred)
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Travel 50-75% domestic
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Ability to remain flexible, professional and resilient amid the demands of regular service travel
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Valid Ohio driver license and clean driving record
Compensation, Commission & Benefits
We offer Competitive Wages, Paid Time Off, Medical, Vision, Dental, Disability, Life Insurances, Flexible Work Hours and 401K match.
Please note, candidates must pass background/credit check and drug test.
CBG does not support sponsorship for any applicant that requires an employment visa (i.e. H-1B) to work lawfully in the US.
What We Value:
- Customer focus
- Personal accountability & responsibility
- Ethical & honest behavior
- Profitable company
- Teamwork