Service & Support

Your 24-Hour Customer Service & Support Options

CBG Biotech's customer service is available 24/7/365.

Call us at 800-941-9484 "Option 3" or email service@cbgbiotech.com if you are in need of assistance.

Onsite Installation

CBG’s technicians can perform all necessary steps to get your company’s CBG solvent recycling system up and running. Additionally, our technicians can provide operational training for your staff.

Preventative Maintenance Services

CBG’s technicians will perform the necessary steps to ensure that your company’s production solvent recycling system achieves optimal performance. Our team will also ensure that the recycler’s components are cleaned and adjusted to produce high-quality recycled solvent to support your operational requirements.

 


Industrial DIY Maintenance Kits

DIY maintenance kits will keep your company's industrial solvent recycling system running safely and efficiently for a longer period of time. Annual preventative maintenance—combined with using CBG’s prepackaged DIY maintenance kits—promotes optimal performance and a reduced risk of equipment downtime in your facility. The kits are available at three different levels, depending on your needs:

 

DIY MAINTENANCE KIT ITEM

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GOLD/FULL

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SILVER/STANDARD

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BRONZE/BASIC

Heat Transfer Fluid

X

X

X

Oil Chamber Flush/Cleanser & Instructions

X

X

 

Tank Lid Seal

X

X

X

Tank Liners  (1 Case)

X

 X

X

Sight Glass Tube Assembly  (if applicable)

X

X

 

Bag Holder

X

 

 

Insulated Lid Cover

X

 

 

Tank Over-Pressure Check Valve

X

X

 

12-Month CBG Phone Support

X

X

X

Oil Change Instructions

X

X

X

SDS for Flush Fluid and Oil

X

X

 

SDS for Oil

    X

 

Laboratory Essential Supply Kits

Keep your lab’s solvent recycling system up and running by having the most commonly needed supplies on hand.  The Laboratory Essential Supply Kits are packaged to address your lab’s needs as they arise.

 

ESSENTIAL SUPPLY KITS 2.5 GALLON RECYCLERS

ALCOHOL

XYLENE

ALCOHOL/XYLENE

FORMALIN

FORMASOLVE

2.5 Gallon spigoted container – blue (standard)

X

 

 

X

X

2.5 Gallon spigoted container – white (Teflon)

 

X

X

   

2.5 Gallon waste collection (solid lid) OR (hole in lid)

X

X

X

X

X

Fine mesh strainer

X

 X

X

X

X

Vent filter assembly

X

X

X

X

X

Hydrometer

X

 

X

X

X

EZ-Clean – 1 Gallon (not included for Canada)

X

X

X

X X

Sodium phosphate power – 15 packs

 

 

 

X X

Reagent #1 – one 8 oz. bottle

 

 

 

X X

Reagent #2 – four 2 oz. bottles

 

 

 

X X

Reagent #3 – one 8 oz. bottle

 

 

  X X

Antifoam – one 8 oz. bottle

      X X

Assay pH indicator – 60 ml

      X X

Finish filter cartridge

      X X

2.5 Gallon spigot container

        X

 

ESSENTIAL SUPPLY KITS 5/10 GALLON RECYCLERS

ALCOHOL

XYLENE

ALCOHOL/XYLENE

FORMALIN

FORMASOLVE

5 Gallon spigoted container – blue (standard)

X

 

 

X

X

5 Gallon spigoted container – white (Teflon)

 

X

X

   

5 Gallon waste collection (solid lid) OR (hole in lid)

X

X

X

X

X

Fine mesh strainer

X

 X

X

X

X

Vent filter assembly

X

X

X

X

X

Hydrometer

X

 

X

X

X

EZ-Clean – 1 Gallon (not included for Canada)

X

X

X

X X

Sodium phosphate power – 8 packs

 

 

 

X X

Reagent #1 – one 8 oz. bottle

 

 

 

X X

Reagent #2 – four 2 oz. bottles

 

 

 

X X

Reagent #3 – one 8 oz. bottle

 

 

  X X

Antifoam – one 8 oz. bottle

      X X

Assay pH indicator – 60 ml

      X X

Finish filter cartridge

      X X

5 Gallon spigot container

        X

 

ESSENTIAL SUPPLY KITS 2.5 GALLON BENCHTOP RECYCLERS

ALCOHOL

XYLENE

ALCOHOL/XYLENE

FORMALIN

2.5 Gallon spigoted container – blue (standard)

X

 

 

X

2.5 Gallon spigoted container – white (Teflon)

 

X

X

 

2.5 Gallon waste container – lowboy

X

X

X

X

Fine mesh strainer

X

 X

X

X

Vent filter assembly

X

X

X

X

Hydrometer

X

 

X

X

EZ-Clean – 1 Gallon (not included for Canada)

X

X

X

X

Sodium phosphate power – 15 packs

 

 

 

X

Reagent #1 – one 8 oz. bottle

 

 

 

X

Reagent #2 – four 2 oz. bottles

 

 

 

X

Reagent #3 – one 8 oz. bottle

 

 

  X

Antifoam – one 8 oz. bottle

      X

Assay pH indicator – 60 ml

      X

Finish filter cartridge

      X

 


 

Extended Warranty for Laboratory Recyclers

CBG’s Extended Warranty for laboratory recyclers offers the unique opportunity to repair and/or replace you laboratory’s solvent recycling system within ten (10) business days, should a failure occur.  This service also includes 24/7/365 technical phone support and free shipping for replacement parts.

Trade-Ins and Upgrades

This program provides your company with the opportunity to trade in an older solvent recycling system, whether purchased from CBG or another company, and receive credit for a new and improved recycler with additional automation, performance and ergonomic benefits. Leasing and other financing options are also available with a trade-in.

Your Solvent Recycling Solution Starts Here

Reach out to start the conversation with the experts at CBG Biotech.

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