Service & Support

    Your 24-Hour Customer Service & Support Options

    CBG Biotech Customer Service is available 24/7/365.

    Call us at: 800-941-9484 "Option 3."

    Onsite Installation

    CBG’s technicians can perform all necessary steps to get your company’s CBG solvent recycling system up and running. Additionally, our technicians can provide operational training for your staff.

    Industrial DIY Kits

    Do-It-Yourself maintenance kits will keep your company's industrial solvent recycling system running safely and efficiently for a longer period of time. Annual preventative maintenance—combined with using CBG’s prepackaged DIY kits—promotes optimal performance and a reduced risk of downtime in your facility. The kits are available at three different levels, depending on your needs:

    DIY KIT ITEM

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    GOLD/FULL

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    SILVER/STANDARD

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    BRONZE/BASIC

    Heat Transfer Fluid

    X

    X

    X

    Oil Chamber Flush/Cleanser & Instructions

    X

    X

     

    Tank Lid Seal

    X

    X

    X

    Tank Liners  (1 Case)

    X

     

    X

    Sight Glass Tube Assembly  (if applicable)

    X

    X

     

    Bag Holder

    X

     

     

    Insulated Lid Cover

    X

     

     

    Tank Over-Pressure Check Valve

    X

    X

     

    12-Month CBG Phone Support

    X

    X

    X

    Onsite Preventative Maintenance

    CBG’s technicians will perform the necessary steps to ensure that your company’s solvent recycling system achieves optimal performance. They will also ensure that all of the recycler’s components are cleaned and adjusted to produce high-quality recycled solvent to support your operational requirements.

    Total Replacement Policy Warranty for Laboratory Recyclers

    CBG’s Total Replacement Policy (TRP) warranty for laboratory recyclers offers the unique opportunity to replace and/or repair your company’s recycling system within 10 business days should any failure occur. This service also includes 24/7/365 technical phone support and free shipping for replacement parts.

    Trade-Ins and Upgrades

    This program provides your company with the opportunity to trade in an older solvent recycling system, whether purchased from CBG or another company, and receive credit for a new and improved recycler with additional automation, performance and ergonomic benefits. Leasing and other financing options are also available with a trade-in.

    Your Solvent Recycling Solution Starts Here

    Reach out to start the conversation with the experts at CBG Biotech.

    START THE CONVERSATION